Thank you for shopping with us! We strive to provide a smooth, timely, and transparent shipping experience for every customer. Below you’ll find everything you need to know about our shipping process.

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1. Shipping Coverage

We currently offer shipping to:

• All 50 states within the United States
• Washington, D.C.
• U.S. domestic P.O. Boxes (select carriers only)

Unfortunately, we do not currently ship to U.S. territories, APO/FPO/DPO addresses, or international locations.

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2. Shipping Rates & Delivery Times

Order Total (USD)	Shipping Cost	Estimated Delivery Time
Over $200	FREE	3–5 business days
$200 or below	$5.99 Flat Fee	3–5 business days

• No additional handling fees or hidden costs.
• Free shipping is automatically applied at checkout on orders over $200 (after discounts, before tax).

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3. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.
• Once processed, you’ll receive a shipping confirmation email with tracking information.

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4. Shipping Methods

We work with trusted carriers including:

• USPS (United States Postal Service)
• UPS 
• FedEx 

The specific carrier is selected based on the fastest and most reliable delivery for your location and package size.

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5. Delivery Issues & Delays

While most orders arrive on time, unexpected delays can occur due to:

• Weather disruptions
• Carrier network issues
• Peak holiday seasons

We monitor shipping timelines closely and will keep you informed in case of any major delays. We appreciate your patience and understanding.

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6. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for delays or losses due to:

• Incomplete or incorrect addresses
• Shipping to an old or undeliverable address

If you notice an error, contact us immediately at contact@7oopsoh.com so we can attempt to correct it before shipping.

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7. Tracking Your Order

Once your order ships, you will receive an email with your:

• Carrier name
• Tracking number
• Estimated arrival date

You can track your package via the carrier’s website or by clicking the tracking link in your email.

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8. Lost or Stolen Packages

If your tracking status shows "delivered" but you have not received the package:

• First, check around your property and with neighbors.
• Then contact the carrier for assistance.
• If needed, please email us—we’ll do our best to help resolve the issue.

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9. Questions or Concerns?

We're here to help! If you have questions about your order, shipping cost, delivery status, or anything else, feel free to reach out:

📧 Email: Contact@7oopsoh.com
📞 Customer Service Hours: Mon–Fri, 9:00 AM – 5:00 PM 

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Thank you again for choosing us. We look forward to serving you!

At 7oopsoh, your satisfaction is our priority. If you're not completely happy with your order, we offer a 15-day free return and exchange policy to ensure a worry-free shopping experience.

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✅ Eligibility for Return or Exchange

You may request a return or exchange within 15 days of receiving your order, as long as the following conditions are met:

• The request must be made within 15 days of the delivery date.

• Products must be unopened, unused, and in their original packaging.
  

• Products that have been opened, tampered with, or consumed cannot be returned due to safety and compliance reasons with consumable goods.

• Items marked as final sale are not eligible for return.

• Refunds or exchanges will only be issued once the returned item is received and inspected.
• Returns without prior email approval will not be accepted

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🔁 How to Start a Return or Exchange

1. Contact Us
   Email us at Contact@7oopsoh.com with your order number, reason for return, and any supporting photos (if applicable).

2. Approval & Shipping Label
   Our team will verify your request. If approved, we will email you a prepaid return shipping label.

3. Pack & Ship
   Securely pack the item in its original packaging and drop it off at your nearest carrier location using the return label.

4. Inspection
   Once we receive your returned product, we will inspect it within 2–3 business days.

5. Refund or Exchange Issued

   • If eligible, refunds will be issued to your original payment method within 3–5 business days after approval.

   • If an exchange is requested and approved, we will ship the replacement product at no additional cost.

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💵 Refund Details

• Refunds are only issued for eligible returns as per the policy above.

• Shipping fees (if any) are refundable only if the return is due to our error (e.g., wrong or defective item).

• Once a refund is processed, you will receive a confirmation email.

• Refund timing may vary depending on your bank or card provider.

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🚫 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or consumed edible products

• Items damaged after delivery not due to our error

• Final sale or promotional items

• Items returned after 15 days of delivery

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Damaged, Incorrect, or Defective Products

If your order arrives damaged or you receive the wrong item, please email Contact@7oopsoh.com within 48 hours of delivery. Be sure to include:

• A clear photo of the item and packaging
• Your order number

We will quickly resolve the issue by sending a replacement or issuing a refund.

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📩 Need Help?

If you have any questions about our return and refund policy, please don’t hesitate to contact our support team at Contact@7oopsoh.com. We’re available Monday to Friday, 9 AM – 5 PM (EST).